Return & Refund Policy

Return Policy

Finesse Fine Mattresses Return Policy

Welcome to Finesse Fine Mattresses. Our Return Policy underscores our commitment to your satisfaction. This official and legally compliant document outlines the terms and conditions governing returns and refunds for our products.

Section I: General Provisions

1. Return Policy:

At Finesse Fine Mattresses, we acknowledge that our customers may occasionally reconsider their purchase decisions. This policy accommodates such instances. This policy emphasizes our respect for your choices and ensures a hassle-free return and refund process.

2. Refund Processing:

Upon the retrieval of the mattress, your refund will be promptly processed. We assure you that this return and refund procedure aligns seamlessly with our commitment to simplicity and efficiency.

Section II: Products

1. Eligibility for Return/Exchange:

The company extends the option to return or exchange our products, subject to specific conditions. Products are eligible for return or exchange solely if they are received in a damaged or defective condition. Such instances must be reported to the company’s Support Team within 7 days of receiving the package.

2. Validation Process:

To initiate a return or replacement for damaged or defective products, please provide images of the affected items as requested by our customer support team. Subsequently, our team will conduct a validation process to assess the damage or defect.

3. Processing of Returns/Replacements:

Once the validation process is successfully completed, our dedicated returns and replacement team will proceed to fulfil your request for return or replacement.

4. No Trial Period:

It is important to note that there is no trial period applicable to our products.

Section III: Initiating a Return

1. Contact Information:

To initiate a return, kindly reach out to our Support Team by phone at +91 44 6741 9900 or via email at Please ensure that your return request is submitted within 7 days of receiving the package.

2. Completing the Return Form:

To expedite the return process, please complete the Finesse Mattress Order Return Form provided by our support team.

3. Validation Timeline:

Our support team will diligently validate your return request within 24-48 hours, and you will receive email notifications at each stage of the process.

4. Pick-Up and Refund:

Upon successful validation, we will arrange for the pick-up of your return within 7-8 business days. Once the return is received and processed, please allow 7-10 days for your refund to be credited to your account by your bank.

We thank you for choosing Finesse Fine Mattresses, and we are committed to providing exceptional service throughout your shopping journey. If you have any further inquiries or require assistance, please do not hesitate to contact our Support Team. Your satisfaction remains our top priority.

This document is effective as of MARCH 30 2024, and any revisions will be duly communicated through official channels.

Replacement Policy

This Replacement Policy outlines the terms and conditions governing the eligibility and initiation of product replacements. Please carefully review the following information.

Eligibility for Replacement

  1. Under this policy, customers are eligible for a replacement of the same product.
  2. Furniture products are eligible for replacement only if they are received in a damaged or defective condition, and such condition must be reported within 24 hours of delivery or installation.
  3. Any physical damage reported beyond 24 hours from the date of delivery and installation of the product is not eligible for replacement.
  4. Only manufacturing defects reported within 10 days from the date of delivery and installation of the product will be entertained.

Examination of Product

  1. At the time of installation or delivery, whichever is applicable, customers are urged to meticulously inspect the product for any damaged parts.
  2. In the event that any part of the product arrives in a damaged condition, customers are required to promptly notify us within 24 hours of the receipt of delivery or installation, and we will make arrangements for a replacement.
  3. We reserve the right to request photographic or video evidence to facilitate the processing of replacement requests.

How to Initiate a Replacement

  1. To initiate a replacement, customers are encouraged to contact the Finesse Fine Mattresses Support Team at +91 44 6741 9900 or via email at to register their replacement request.
  2. All replacement requests will undergo validation by our support team within 24-48 hours.
  3. Customers will receive notifications via email at each stage of the replacement process.
  4. Upon successful validation of the request, we will dispatch the replacement product within 7-8 business days.
  5. Once the replacement product is delivered, arrangements will be made for the retrieval of the damaged or defective product either on the same day or within 7-8 business days. 

Please be aware that this policy is subject to change at our discretion. For the most up-to-date information on our Replacement Policy, kindly refer to our official website or contact our Support Team for assistance.

This Replacement Policy is effective as of MARCH 30 2024.